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Essential Information

The following information will help you find out about all aspects of your holiday. Should you require any further information regarding any of the matters below, or other queries you may have about your holiday, please do not hesitate to contact us.

Accommodation Description and Standards

We provide self-catering accommodation.

The style and standard of our properties will inevitably differ across resorts and destinations, ranging from individually owned properties, furnished to the owner’s taste, to purpose-built holiday homes and resorts.

We endeavor to give an accurate description of each villa and provide you with interior and exterior photographs, as up-to-date as possible. Please note that the furnishings are subject to change, without prior notice, to allow for repair, cleaning, and replacement of broken items, and there may not be sufficient time for us to update the property’s photographs.

There should be adequate dining, seating, beds, cutlery etc. for the maximum occupancy in the villa. Villas will be supplied with sun beds, but these belong to the owner and can vary from property to property. Owners are not obliged to supply sun umbrellas.

All the villas featured have been visited by us, and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area.

If you have specific requirements, please call us or email us so we can ensure you are choosing the right villa for your holiday.

Assistance in the Property

We will provide you with a mobile number for your Villa manager who will be on call 7 days a week, should you require assistance in any way. We advise all our clients to take a mobile with them in case they need to contact us.

Housekeeping, pools, garden and general maintenance

The maid will usually visit every day, including your arrival day unless stated otherwise. Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. Towels and bed linen should be changed twice weekly, including your arrival day. Linen and towels are supplied. Please note that maids are not responsible for laundry or washing up and we ask that you keep the property tidy and leave it as you would expect to find it.

If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are supplied unless otherwise stated. We kindly ask all guests not to use the bath towels supplied at the property, for the beach or around the pool.

It is important that the pool man, maid, and gardener are allowed to carry out their duties to look after the villas, however, due to their workload; the times of their visits cannot be fixed and may not always be convenient to everyone. We kindly ask for your co-operation when they visit.

It is also not uncommon for the maintenance staff/maid/owner to live within a property's boundary.

Cleaning equipment such as washing up liquid and dishcloths are not supplied in any of our properties. Additional cleaning/maid service can usually be arranged at an additional cost, please contact us for details.

Check-in and Check-out

Occupancy of the villa is from 04:00 PM on arrival date, leaving at 10:00 AM on the departure day, so it can be adequately prepared for new arrivals. It can take considerable time to clean a villa on changeover days and the maid may still be tidying up should you arrive before 4 pm. On your departure day, the maid may arrive at your villa as early as 10 am.

The ground surface inside and outside the villa may be wet due to the maid cleaning them on your arrival, departure and any other day when maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

Before departing the villa, please make sure you have collected all of your belongings. Any personal items left behind will be collected by the management company. We can arrange for luggage storage in case of early arrivals or late departures provided you advise us of this requirement beforehand.

Extra beds, cots, high chairs and child gates

An extra bed can be provided for most of our villas for an additional fee; however, this is usually a fold-up Z-bed type, more suited to children. Please note that the villa's amenities may not necessarily allow for an extra person.

If you require a cot or high chair please request it at the time of booking in order that we can ensure it is at the property on your arrival. Cots are provided locally and will differ from those you may use at home, and in some resorts, a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.

Child gates are available free of charge, where it is possible to fit these in individual villas. Please ask our reservations team if your chosen villa can have a child gate fitted, at the time of booking.

Kitchens

Kitchens include hob, oven, fridge-freezer, basic cooking utensils, cutlery, and crockery. Most of our properties have additional facilities such as washing machines, dishwashers or microwave ovens. Irons and ironing boards are usually provided. These are shown in the villa description where available.

Please note that cleaning products or materials are not provided and any condiments or leftover food supplies are usually removed for hygiene reasons. Although our properties are checked regularly, crockery, cutlery, and other equipment may become damaged through regular use or removed. Please report any damaged or missing items to our resort staff so that we have the opportunity to repair or replace the item.

Rubbish

You will be required to take your rubbish on a daily basis to a nearby collection point. Please do assist by doing this, as it not only reduces the risk of unpleasant smells but also removes the risk of insect infestation. Bottles must always be disposed of separately. Many supermarket car parks have bottle-recycling collection facilities.

Barbecues

All our villas have barbecues and where possible they are brick built. It is not the maid's responsibility to clean barbecues, therefore, we kindly ask guests to leave them in a reasonable and usable condition.

Air Conditioning & Central Heating

Whether the cost of any air-conditioning is included in the villa price or paid for as an extra, the units must only be used while you are on the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied.

Satellite TV/Video/DVD/Games Consoles

If the written description for a property indicates satellite television you can expect to receive at least one free to air English language channel, which may be a news channel. Subscription channels are not available unless stated in the property description.

A number of our properties are equipped with standard televisions which will only receive local foreign language channels. We cannot guarantee the suitability of channels received and would recommend you use the same care and supervision with children as you would do at home.

If a villa is equipped with a DVD, video or games console, you will need to provide your own DVDs/games.

Electricity

Electricity is 220 AC with continental twin plugs. Please remember to bring an adaptor when taking any electrical items with you. Your villa electricity supply may not always as constant as in your home.

Smoking

We request that guests refrain from smoking within the villa or accommodation and ask that cigarette stubs and ash are disposed of carefully away from the villa grounds.

Drinking Water

It is advised that you purchase bottled water which is readily available in most food outlets for a low charge.

Internet, Wi-Fi, and Telephone

Please note that our villas do not have telephones. We recommend that clients take mobile phones in case of an emergency.

Internet access and Wi-Fi is available when stated in the relevant accommodation description.

The quality of the signal may vary from villa to villa and at different times of the day. Other restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand and it is likely that websites providing video streaming services will also be restricted. Whilst we will endeavor that you can make the maximum use of the service afforded, we are not in a position to guarantee:

The availability of the service at all times; the speed at which information may be transmitted or received via the service; that service will be compatible with your equipment or any software which you use.

Our Villas accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.

Animals

Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation.

Welcome packs

Basic food packs can be provided for an additional charge. If you anticipate arriving when shops may be closed you should consider ordering one. Please be aware that the cost of a food pack also includes the cost of delivery and time spent to shop for the items. A welcome pack can be purchased at the time of booking but we do not cater for particular demands/allergies. This pack is designed to allow light refreshments upon arrival should the shops be closed.

Driving

In Greece, you drive on the right-hand side and overtake on the left. Please make sure you bring your driver’s license with you if you are planning on driving whilst on holiday. Minimum driving age is 18 years.

Guests with Disabilities

Some of the holiday accommodation we feature may be less suitable than others for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a holiday, you inform us of any special requirements you or a party member may have. By informing us, you help us to ensure that we offer the most suitable property for your needs. Please note that it may not always be possible to accommodate your special requirements.

Children's Safety

We don’t claim that any accommodation is totally child-friendly or safe and care should always be taken, especially around the pool area, balconies, main roads, unfenced areas, etc. with supervision being given to children at all times. Some Accommodation is better suited than others for young children and the less mobile. The Guest should fully investigate the suitability of the accommodation before booking. Parents are responsible for the actions of their children at all times.

Personal health and safety

If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of traveling abroad and where required, carry a fit to fly certificate valid for the duration of your holiday dates.

You must advise us at the time of booking of any special requests so that we may check if the booking arrangements are suitable. In any event, you must give us full details in writing at the time of booking. Although we will do our best to accommodate our guest's requests, we regret that we cannot guarantee they will always be met. Failure to meet any special request will not be a breach of contract on our part.

The European Health Insurance Card (EHIC) is valid in all European Economic Area (EEA) countries and allows you state healthcare at a reduced cost or for free. The EHIC is not an alternative to travel insurance, but it is important to have both an EHIC and valid private travel insurance policy.

We advise all customers to be extra vigilant and ensure that great care is taken to your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security alarm, in addition to when you are away from the property. Adequate travel insurance is essential to cover your personal belongings – there are usually limitations placed on money and valuables so check your policy carefully.

Behaviour

In the event that you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform to local laws and customs, we reserve the right to terminate your holiday forthwith. In such an event, we will have no further liability or financial responsibility for you and you will have to meet any costs or expenses incurred as a result of your behavior.

Single Sex or Young Parties

All single sex and/or young parties will be charged a Security Deposit, which will be included on your confirmation invoice and is payable with your holiday balance. Our owners require us to charge any all female or male groups or mixed groups between 18-25 years €150.00 EACH or by the maximum number of beds, whichever is greater.

This amount will normally be refunded to you within one week of your return date, less any deductions if applicable. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.

On behalf of our owners, we reserve the right to charge a Security Deposit for any booking or to increase the level of Security Deposit.

Missed Flights

We will not be held responsible for any liability should you miss your flight due to not checking in at the correct time.

Problems and Complaints

In the unlikely event, you should have a problem during your holiday, you must notify us immediately so that we are able to rectify the reported issue. Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it.

All our suppliers and representatives must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem.

We do not accept complaints made after the guest’s departure as it deprives of the opportunity to investigate and rectify them in a timely manner. Failure to report the complaint locally will affect your claim rights.

Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked.

Currency

The local currency is the Euro (€).

Website Accuracy

Every effort has been made to ensure that the information contained on our website is accurate; however, some of the advertised facilities may alter or be temporarily withdrawn by the suppliers without giving us prior notice. Errors and omissions can occur and prices may alter due to circumstances beyond our control.

Updates to this Essential Information

We reserve the right to update our Essential Information from time to time. The Essential Information updates will be posted on this page, with a clear indication of its revision date.

CONTACT INFORMATION

You may contact us at any address or number that we have provided to you, or, as a general matter, at the following:

Greek Best Villas SRL
[email protected]