Not included is the cost of obtaining visas, meals, beverages or sightseeing, gratuities for staff, personal expenses such as telephone / laundry / cook / chef / cot linen / heating / pool heating, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list of a property, car rental or transportation to and from the property.
In a large number of our properties you may also choose to upgrade your services to our Villa Gold club member services.
Our Villa Gold club member services include:
<li>All of the above services as well as:</li>
<li>1 x airport/port arrival welcome per group. Our representative will be able to assist with collecting your car rental and assist in arranging onward transportation. Transport cost is included</li>
<li>Personal welcome to the property by your dedicated Concierge. Your bi-lingual Concierge can be called upon at any time to assist you in any way throughout your stay:</li>
– Re-confirming pre-booked services and confirming itinerary arrangements
– Making additional arrangements as required
– Suggesting and booking restaurants, visits, guided tours,
– Trouble shooting, language assistance
– Provide a check-out service
<li>Drinks fridge stocked on arrival. Typically this consists of 4 bottles of wine, beer, soft drinks, juices, mineral water.</li>
<li>Initial provisions & fresh flowers – jam, sugar, olive oil, tea, coffee, vinegar, cleaning provisions</li>
<li>Complimentary pre-arrival shopping service. Simply tell us in advance what groceries you require and your Concierge will pre-stock the property accordingly (cost of groceries is in addition).</li>
<li>Introductory orientation tour of local area. The best way to familiarise yourself with the local area on day 1. (own transport required).</li>
<li>Daily maid service Monday to Sunday</li>