You can contact anytime by call or by email.

To allow time for cleaning (especially during high season), we would ask you to arrive only between 4pm and 7pm on the first day of your stay, If your arrival is delayed please contact us.

This is not possible as the accommodation will need to be cleaned and prepared for the next guest. The owner of the property may be able to advise if local chargeable facilities are available for you to use.

We are more than happy to arrange any additional services for you. We offer amongst others: concierge, butler, chef or cook services, extra maid hours, sightseeing tours, airport transfers, follow-me service, pre-arrival shopping, car rentals, private jets, flights and many more! It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. Please note that a service charge applies.

We do not arrange flights with property rentals.

The best way to find out about the latest properties we have is via our website. Alternatively, we would of course be happy to supply you with some specific property details by email. If this is your preference, please contact us.

Yes all of our properties have their own private swimming pools. Some swimming pools have safety features such as pool alarms, covers and fences, but not all.

We have a dedicated Contracting and Product Team who work directly with our properties owners allowing us to control the quality of your holiday experience. Once a property has undergone the initial checklist of having a great location, excellent facilities and is very well-presented, we then carry out a rigorous inspection.

An ‘On Request’ property is one where we need to double check the availability and therefore it cannot be booked and paid for immediately.

For each property the maximum capacity is clearly stated on the property’s description. This number includes children and infants.

On some of the properties pages the occupancy is detailed as ‘Sleeps # + #’, for example ‘Sleeps 10 + 2’. This means that the property will comfortably accommodate 10 adults, but that an additional 2 guests could potentially be accommodated. However, the additional 2 could be child-sized beds/bedrooms or in separate accommodation which is not up to the same standard as the rest of the property. Obviously this will vary from property to property so please see the property page or ask us for details

Yes. We are consistently maintaining and improving our properties during the quiet months and we update our pictures regularly. They are provided in good faith and in the belief that they are accurate and based on the latest information we received. However, we decline all responsibility for any modifications made by the owners without our knowledge.

<ul>
<li>Property rental</li>
<li>Utilities (water, electricity)</li>
<li>Towels, pool towels and bed linen as standard</li>
<li>1 cot &amp; highchair (cot linen not provided)</li>
<li>A Representative will arrange to meet you on your arrival day and is then on call 24/7 in case of emergency.</li>
<li>Local taxes and administration charges.</li>
<li>Property’s own services – please check what additional services are provided as standard with a particular property – maid service etc can vary from property to property.</li>
</ul>
The price you pay depends on the service level you have chosen, and if you have upgraded to the Villa’s Gold Club Member.

The weekly rates of our properties vary and details can be found on the page of each individual property. Please note that the rates shown on the search results are a ‘from’ price based on the lowest season, so should only be used as a guide. All rates shown are for renting the property on an basic basis.

Not included is the cost of obtaining visas, meals, beverages or sightseeing, gratuities for staff, personal expenses such as telephone / laundry / cook / chef / cot linen / heating / pool heating, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list of a property, car rental or transportation to and from the property.

In a large number of our properties you may also choose to upgrade your services to our Villa Gold club member services.

Our Villa Gold club member services include:
<ul>
<li>All of the above services as well as:</li>
<li>1 x airport/port arrival welcome per group. Our representative will be able to assist with collecting your car rental and assist in arranging onward transportation. Transport cost is included</li>
<li>Personal welcome to the property by your dedicated Concierge. Your bi-lingual Concierge can be called upon at any time to assist you in any way throughout your stay:</li>
</ul>
– Re-confirming pre-booked services and confirming itinerary arrangements

– Making additional arrangements as required

– Suggesting and booking restaurants, visits, guided tours,

– Trouble shooting, language assistance

– Provide a check-out service
<ul>
<li>Drinks fridge stocked on arrival. Typically this consists of 4 bottles of wine, beer, soft drinks, juices, mineral water.</li>
<li>Initial provisions &amp; fresh flowers – jam, sugar, olive oil, tea, coffee, vinegar, cleaning provisions</li>
<li>Complimentary pre-arrival shopping service. Simply tell us in advance what groceries you require and your Concierge will pre-stock the property accordingly (cost of groceries is in addition).</li>
<li>Introductory orientation tour of local area. The best way to familiarise yourself with the local area on day 1. (own transport required).</li>
<li>Daily maid service Monday to Sunday</li>
</ul>

No. Although lists prices per night on each villa for your convenience, most villas have a minimum stay requirement of 6 nights during high season and 3 nights during low season (high &amp; low season dates vary with every vacation villa rental).

A changeover day is the specific day of the week when holidays start and end at a particular property. Properties do have alternative changeover days and this is depended of on the availability of each property.

We ask that you arrive between 4pm and 7pm on the first day of your stay, and to vacate the property by 10 am on the departure day.

This depends on the size of the property and the number of people in your party. Generally you will get one set of keys for every 4/5 people.

Europe citizens need only ID. All passengers must carry a valid passport with validity prior to the expiry date on the date of the return journey.

Visas may be required by certain passengers. Please refer to your local passport office for further information.

Driving licenses must be produced by all drivers to the car hire company.

No. The lead driver will be required to provide a credit card in their name to cover applicable charges, for example any petrol supplied or excess on the car insurance.

In the unlikely event of any problems occurring during your stay, or you require emergency assistance, you will always have a local representative to call upon 24/7. As a back-up we also give you access to a Duty Manager on the telephone, therefore ensuring someone is always there to assist you. All contact telephone numbers will be detailed in your final documentation, which is normally sent 14 days prior to travelling. You must address any complaints immediately to the company so that we have the opportunity to try and rectify the situation for you.

We understand that property holidays are a popular choice with families so we provide a cot and a highchair at all of our properties, free of charge.

If you require more facilities, please advise us at the time of booking and we will do our best to accommodate and a cost charge may apply.

Before you leave home, you can send a list of food and household items which may be pre-ordered to facilitate your arrival, payable to our local representative. Please note that a service charge applies.

For an additional cost, we will be happy to stock the fridge for you.

Yes, as standard, towels and linen are provided at all of our properties and are changed every 2 nights.

Generally all accommodation types will have iron and ironing boards.

Generally all accommodation types will have hairdryers.

You will be met on arrival at the property to ensure that you settle in comfortably.

Yes.

It will be local satellite. English speaking channels are available – please do not expect the usual satellite channels you receive at home.

Heated pools are only available when stated in the relevant property description and will be at an additional cost unless otherwise stated.

Most heated pools are electrically heated but some are solar-heated and the temperature of the pool will therefore depend on the weather conditions. In certain cases a charge will be incurred for this facility which may be payable locally or on your booking invoice.

Pets are generally not permitted in most of the properties. However, we do have some properties where pets are welcome – please check with us.

Smoking is not permitted in our properties! Smokers are politely requested to take their hobby outside!

All of our properties are perfect for families with children. Those properties we recommend as family properties have been tried and tested by numerous families with children. We will of course give you as much info as possible in this regard should it be a concern for you – just let us know your requirements.

Electricity is included in the rental price. We do ask guests to use electrical appliances and lighting in a responsible, ecological manner, making sure, for example that outside/garden lights are turned off during the day and that air-conditioning units are turned off when leaving the property or when windows are open.

Gas for cooking and heating is included in the price of your rental, except in the areas where is not provided.

Yes, water is included in the rental price.

We want you to feel at home the moment you arrive.

We provide everything from towels, bed linens, dishes, cookware, appliances, irons and ironing boards to hair dryers.

We try to describe each property in detail on our website but feel free to ask our representative for more details on any given property.

All our kitchens are fully outfitted with everything you would need to make a meal at home. All the basic equipment is provided, and in most cases, the appliances are high-end, and the cookware gourmet quality.

Yes, in the vast majority of our properties, we will be happy to arrange the services of a cook for you. Additional cost will apply

Yes, in the vast majority of our properties, we will be happy to arrange the services of a butler for you. Additional cost will apply

Plan your ground transportation prior to your arrival

Provide pre-arrival grocery shopping service

Coordinate daily housekeeping service

Arrange reservations for restaurants, spas, clubs and more

Leverage their local expertise and relationships to create personalized itineraries

Schedule in-residence services ranging from private chefs to babysitters (additional fees required)

Help organize special family events and celebrations

Create special moments to surprise and delight you and your guests

You can pay either in Euros (EUR), Sterling (GBP) or US Dollars (USD).

Yes

Yes, unless otherwise informed at the time of booking.

Your balance is due 30 days prior to your first rental day. You can pay either by credit card, debit card, bank transfer or cheque or PayPal.

As per our booking terms and conditions a security deposit of euro 500 (or higher amount if required) should be lodged at the time of booking.

This is to protect property owners for the cost of any damage or loss caused by willful or accidental damage by you or members of your party.

The deposit is collected, held and returned to you by us in the form of a credit card authorization as detailed on the booking form.

It is incumbent on the property owner to advise us within 14 days of any claim they have in respect of damage, loss or unpaid amounts. Your credit card authorization will be destroyed 28 days after the last day of the stay.

In the event that you or your party does cause damage or loss to a property, you must agree with the owner or agent prior to departure, the cost of damages.

It is usually impossible to reconcile such issues after departure if both parties are unable to agree the extent and cost of damages involved, and in such circumstances, we will debit the amount claimed from your credit card and then inform you in writing.

Your credit card payment is processed by secure payment site. Your credit card details are encrypted and stored with the Bank.

Information you supply to us will not be passed to any third party except the owner of the property.

We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

Yes, as soon as you processed your credit card payment successfully you will receive a booking confirmation at you designated email address.

However, if you paid by bank transfer or cheque or PayPal, you will receive a notification email first – this is not your booking confirmation.

A bank transfer or cheque can take up to 5 working days. As soon as we receive the bank transfer / cheque we will send you’re booking confirmation to your email address.

As part of our rigorous inspection process we ask owners to insure but please note that you are responsible for any loss or damage that you or members of your party may cause to a property or its contents. You are required to report any damage to the property owner or to us, and to bear the cost of repair or replacement.

We are not able to provide insurance cover nor can be held liable for any loss incurred through failure to take adequate insurance.

We suggest that you take out adequate travel insurance. Many credit card companies include holiday insurance as do other more general insurance policies, so you should first check these.

Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.

Probably not, unfortunately. USA DVD players and discs are “Region 1”, while Greek ones are “Region 2”, making them incompatible. Many of our properties have DVD Movies, though, so you don’t need to be entirely without films!

If you have a GSM cell phone, it should work in Europe. Once arrived you can buy a SIM card (you will need your ID for this) and switch your SIM card with it. Alternatively you can rent a GSM phone before you leave. We do, however, recommend you talk to your network provider or local cell phone retailer.

Electricity in Greece and the rest of Europe is 220v (as opposed to 110volts in the US). Most laptops are designed to work at both 200v and 100v. If you have an appliance which only works at 110v you should bring a voltage converter with you as they are difficult to find in Greece.

You will also need a universal plug adaptor as Greece’s sockets are designed for 2 round-pronged plugs.

Upon arrival, a knowledgeable and English speaking member of our staff, will be happy to direct you to the best area eateries, as well as bakeries, markets, and anything else that may be of interest to you during you stay.

Once again, we’d be happy to organise this in many of our properties. Just let us know in advance. Additional cost will apply

Absolutely! No problem.

Breakfast

Laundry, Ironing

Baby-sitting

Hairdresser, Manicure/Pedicure

Island tour with boat (access to private beaches)

Cooking

Car rental, driving service

Helicopter

Security

Corporate package

Honeymoon package

Yacht rental

Yoga, Massage

Personal Training